Terms of Service

Terms of Service for Aspire Steps CIC 

Effective Date: 25 May 2025
Next Review Date: 25 May 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website, services, and products offered by Aspire Steps CIC ("we," "our," "us"). By accessing or using our services, you agree to comply with and be bound by these Terms.

Aspire Steps CIC is a Community Interest Company registered in England and Wales (company number: 16397598). We provide educational support for secondary school students, including mentoring, workshops, downloadable materials, and other academic resources.

2. Eligibility

2.1 Age Requirement: Our services are intended for users aged 15 and above. If you are under 18, you must have permission from a parent or legal guardian to use our services.
2.2 Parental Consent: Parents or guardians of users under 18 must supervise use and ensure compliance with these Terms

3. User Accounts

3.1 Registration: Some features may require account creation. You must provide accurate and complete information during registration.
3.2 Account Security: You are responsible for maintaining the confidentiality of your credentials and all activities that occur under your account.
3.3 Account Termination: We reserve the right to suspend or delete accounts for inactivity or violations of these Terms.

4. Services Provided

4.1 Free Services: Includes study tips, selected downloadable resources, and access to free mentorship programs.
4.2 Paid Services: Includes premium study guides, workshops, and event access. Fees are clearly displayed and subject to change.
4.3 Availability: While we aim to provide uninterrupted service, we cannot guarantee that services will always be available or error-free.
4.4 Third-Party Tools: We use third-party services like Brevo (email communications). Your use of these tools is governed by their respective terms and privacy policies.

5. User Conduct

5.1 Acceptable Use: You agree not to:

  • Use our services for unlawful activities

  • Harass, abuse, or defame others

  • Upload harmful or malicious content

  • Attempt unauthorized access to systems or accounts

  • Reverse engineer or tamper with the site or services

5.2 Content Restrictions: You must not upload or distribute content that:

  • Infringes intellectual property rights

  • Contains personal data without consent

  • Contains malware or harmful code

5.3 Community Standards: We expect respectful and inclusive engagement. Hate speech, discrimination, and bullying will not be tolerated.

5.4 Reporting Violations: Report misconduct to support@aspiresteps.com.

6. Service Limitations

6.1 Functionality: Services are provided "as is" and we do not guarantee continuous, error-free access.
6.2 Modifications: We may update, modify, suspend, or discontinue any service at our discretion.
6.3 Third-Party Dependencies: We are not liable for limitations caused by third-party service providers.

7. Payments & Refunds

7.1 Pricing and Fees: Pricing for paid services is shown before purchase and may change with prior notice.
7.2 Payment Methods: Payments are accepted through Credit/Debit, Stripe or other approved processors. You must provide accurate billing information.
7.3 Refund Policy: Refunds are discretionary and outlined on service-specific pages. Donations are non-refundable.

8. Intellectual Property

8.1 Ownership: All content, materials, trademarks, and branding are owned by Aspire Steps CIC or its licensors and are protected under intellectual property laws.
8.2 License: You are granted a non-exclusive, non-transferable, limited license to use the materials for personal, non-commercial purposes only. Redistribution or modification without consent is prohibited.
8.3 Third-Party Content: We are not responsible for content hosted or provided by third-party websites or services.

9. Limitation of Liability

Aspire Steps CIC shall not be liable for:

  • Service interruptions or technical issues

  • Indirect or consequential damages

  • Loss of data or content

Our total liability shall not exceed the amount you paid us in the six months prior to the claim or £100, whichever is lower.

10. Disclaimer of Warranties

All services are provided "as is" and "as available." We do not guarantee the reliability, availability, or outcomes from using our services.

11. Termination

11.1 By Us: We may terminate or suspend your account or access to services for breach of these Terms.
11.2 By You: You may terminate your account at any time by contacting us.
11.3 Post-Termination: Certain rights and obligations survive termination, including those relating to intellectual property and liability.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will first be attempted to be resolved through informal communication. If unresolved, disputes may be submitted to small claims court or arbitration under the jurisdiction of England and Wales.

13. Dispute Resolution

Before initiating formal legal action, both parties agree to attempt informal resolution by contacting support@aspiresteps.com. If not resolved within 30 days, legal proceedings may be pursued in accordance with Section 12.

14. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the services implies acceptance of the updated Terms.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at: